When Rose got an email about a missed parcel, she thought nothing of arranging a new delivery – a mistake that would ultimately cost her thousands. The Guardian’s money editor, Hilary Osborne, reveals the scale of a lucrative new scam
Email and text frauds are nothing new – but with a boom in online shopping during the coronavirus crisis, their anonymous perpetrators have hit on a lucrative twist. Rachel Humphreys hears from Rose, who thought little of filling out a web form to arrange the redelivery of a pot of face cream and set off a chain of events that would wind up with a fraudster emptying her bank account.
Rachel also speaks to Hilary Osborne, the Guardian’s money and consumer editor, who has been investigating the scale of the new wave of coronavirus scams and hearing from readers whose lives have been turned upside down – through the loss of their savings, but also a sense of shame.
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